12th September 2018. Venue: The Atrium @ The Department of Justice & Equality


The Financial Services and Pensions Ombudsman (FSPO) and the Kennedy Institute Workplace Mediation Research Group (KIWMRG) cordially invite you to a conference event to launch a comprehensive new report addressing the challenge of balancing confidentiality and transparency in mediation services.
This event will present an account of the FSPO move to mediation as the preferred option for resolving complaints, which has resulted in over 75% of complaints being resolved with the agreement of the parties (2017). The speakers will offer a business case, based on evidence, for the potential of mediation to improve organisational service and performance.
Date: Wednesday 12th September 2018
Time: 10.00 – 13.00
Location: The Atrium @ The Department of Justice & Equality,
51 St. Stephens Green, Dublin 2, D02 HK52


Speakers will include:
Elaine Cassidy, Deputy Financial Services and Pensions Ombudsman:
The innovative use of mediation by the FSPO and the impact of this on its service
Dr Deirdre Curran and Margaret Bouchier, KIWMRG Research Team:
The importance of research in informing mediation practice
Treasa Kenny, Maynooth University:
The use of workplace mediation in Ireland
Loughlin Quinn, Civil and Public Service Mediation Service:
Mediation in the Civil and Public Service


This is a registration only event and places are limited.

Please RSVP to info@fspo.ie by 10th September 2018


All other inquiries may be directed to info@kiwmrg.ie


Directions to the The Atrium @ The Department of Justice & Equality:

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